Unique ways how Salesforce is more Beneficial than SugarCRM
Salesforce is the world’s #1 CRM platform that employees can access entirely via Internet – you don’t need to invest in any infrastructure, set up or manage – you directly log in and get to work. You also join 1500,000+ like-minded organizations and explore a large community of experts & evangelists dedicated to your organization’s development.
Today we will be comparing Salesforce with Sugar CRM and see how Salesforce has the edge over the latter.
 |  | |
|---|---|---|
| Over All Customer Rating | ||
| Recommended by: | 79% of users | 41% of users |
| Operating systems: | Apple OSX, Windows, Linux | Apple OSX, Windows, Linux |
| Mobile Compatibility | Android, Windows, iOS | Android, Windows, iOS |
| Deployment: | Salesforce uses a cloud deployment model to deliver their software as a service (also known as “SAAS”). / On-Premise not supported. | Salesforce uses a cloud deployment model to deliver their software as a service (also known as “SAAS”). / Also uses systems with an on-Premise deployment model that are hosted in the users’ facility on their servers. |
| Target Customer Size: | Salesforce targets organizations with 1-50 employees & less than $50 million in revenue to organizations with more than 1000 employees & $101 million in revenue. | SugarCRM targets organizations with 1-50 employees & less than $50 million in revenue to organizations with more than 1000 employees & $101 million in revenue. |
| Pricing: | ||
| a) Basic Pricing: | Salesforce provides “cloud deployment.” A monthly subscription amount is charged for every user login. | SugarCRM delivers cloud or On-Premise deployment plans. A monthly subscription amount needs to be paid for every user login. There should be a minimum of 10 users though. |
| b) Contract Term: | Salesforce provides you with a 1-year contract which needs to be renewed on an annual basis. | SugarCRM provides you with a monthly contract, and a subscription amount needs to be paid for every user login. You require a minimum of 10 users though. |
| c) Upfront costs: | You need to pay extra amount if you are implementing Salesforce CRM services via a registered Salesforce partner. This may comprise unique integrations, customizations, data migration & de-duplication. The fees will vary according to your requirement. | You need to pay extra amount if you are implementing Sugar CRM professional setup, configuration, and data migration. You can also buy additional custom modules & add-ons from registered SugarCRM partners. The fees will vary according to your user requirements. |
| d) Recurring costs: | Salesforce will charge you an additional amount for premium features. | SugarCRM will charge you an additional amount for phone support along with extra packages. You can also buy other maintenance services such as the implementation of security modules or bug repairing. |
| Applications: | ||
| Marketing Automation: | ||
| Sales Automation: | ||
| Customer Support: | ||
| Call center: | ||
| Channel Management: | ||
| Social CRM: | ||
| Web Self Service: | ||
| Lead/Opportunity Management: | ||
| Support: | ||
| Customer Service: | Salesforce provides 24/7 toll-free customer service. Global customer service is provided with a 15-25% fee of the subscription cost. | Sugar CRM offers toll-free customer service for almost 12 hours a day, and 5 days a week (inclusive in the subscription amount) is available for Sugar Enterprise and Sugar Ultimate users. Sugar Professional users can buy it. 24/7 customer service is available for high-priority cases, which can also be purchased by Sugar Ultimate users. |
| Online Case Submission: | Salesforce provides online case submission with a 2-day response time which is included in the subscription fee. You need to purchase a faster response time (1hour) and online support for developers. | SugarCRM provides unlimited case submission which is inclusive in the subscription fee, although response time may vary depending on the priority and package of the case. Sugar professional response time ranges from 4 hours to 2 business days; Sugar Enterprise varies from 2 to 1 day; Sugar Ultimate varies from 1 to 4 hours. |
| Online Support Options: | Salesforce has developed a help website, knowledge base & community that is included in the subscription amount. You need to purchase access to committed success representative and content for improving user adoption. | SugarCRM provides a support portal that comprises of community forums, live online seminars, “trending topic” webinars, a developer blog & certificate programs that are included in the subscription amount for all packages available. You need to buy advanced live online training classes. |
| Training: | Salesforce provides you with a “Get Started” online guide which is inclusive in the subscription amount. If you require, additional guides, customizable training templates and role-based training module, you must purchase it separately. | SugarCRM provides online training sessions that are included in the subscription amount for all packages. You can buy online training sessions and admin coaching packages which cover configuration subjects. You can also get on-site training + travel expenses at around $2,200 per day. |
With the help of Salesforce, you can avail the following benefits:
- Increase in Sales + 37%
- Faster Deployment + 55%
- Increase in Customer Retention + 45%
- Increase in marketing ROI + 43%
- Increase in Customer Satisfaction + 45%
- Offers strategic advisory service.
- Provides you with flexible utilization of cloud integration, app customization, and third-party extensibility.
- Delivers a user-friendly interface and more engaging social marketing adaptability
If you wish to implement Salesforce and avail the above mentioned exciting benefits which you receive from it, we at Cloudalyze can help you with it.
Cloudalyze is a Salesforce Silver Consulting Partner and Salesforce.org registered partner who are focused on offering OUTSTANDING Implementation & consulting services on the Salesforce.com platform, Salesforce.com ecosystem Apps available on the AppExchange and, Integrations between Salesforce.com and external back office process tools, like various external legacy ERP systems (Oracle, SAP), PLM Systems, Core Banking Systems and many other systems.
