Unique ways how Salesforce is more Beneficial than Microsoft Dynamics 365 CRM
Salesforce is the world’s #1 CRM platform that employees can access completely via Internet – you don’t need to invest in any infrastructure, set up or manage – you directly log in and get to work. You also join 1500,000+ like-minded organizations and explore a large community of experts & evangelists dedicated to your organization’s development.
Today we will be comparing Salesforce with Microsoft Dynamics 365 CRM and see how Salesforce has the edge over the latter.
 |  | |
|---|---|---|
| Over All Customer Rating | out of 7762 reviews | from 2319 reviews |
| Recommended by: | 79% of users | 51% of users |
| Operating systems: | Apple OSX, Windows, Linux | Apple OSX, Windows, Linux |
| Mobile Compatibility | Android, Windows, iOS | Android, Windows, iOS |
| Deployment: | Salesforce uses a cloud deployment model to deliver their software as a service (also known as “SAAS”). / On Premise may or may not be supported depending on the compatibility mobiles and computers. | You need to pay a perpetual license amount for every user present in order to use for on-premise deployment in Microsoft Dynamics 365 CRM. Microsoft Dynamics 365 CRM also uses cloud-based deployment where you need to pay a monthly subscription amount for every user login present. Mobile-based deployment functionality is also provided by Microsoft Dynamics 365 CRM. |
| Target Customer Size: | Salesforce targets organizations with 1-50 employees & less than $50 million in revenue to organizations with more than 1000 employees & $101 million in revenue. | Microsoft Dynamics 365 CRM targets organizations with 1-50 employees & less than $50 million in revenue to organizations with more than 1000 employees & $101 million in revenue. |
| Pricing: | ||
| a) Basic Pricing: | Salesforce provides “cloud deployment.” A monthly subscription amount is charged for every user login. | Microsoft Dynamics 365 CRM provides cloud-based deployment. You need to purchase a monthly subscription for every user login. If you require on-premise deployment, you must purchase a perpetual license for every user login. |
| b) Contract Term: | Salesforce provides you with a 1-year contract which needs to be renewed on an annual basis. | Microsoft Dynamics 365 CRM provides a cloud-based deployment on a contractual basis. You may also need to sign a perpetual license agreement for on-premise deployment solutions. |
| c) Upfront costs: | You need to pay extra amount if you are implementing Salesforce CRM services via a registered Salesforce partner. This may comprise of unique integrations, customizations, data migration & de-duplication. The fees will vary according to your requirement. | You need to pay an extra amount if you are implementing Microsoft Dynamics 365 CRM like integrations, customizations, data migration, and training via a partner. |
| d) Recurring costs: | Salesforce will charge you additional amount for premium features. | No matter which deployment model you currently utilize, you need to purchase premium support from Microsoft Dynamics 365 CRM. On-premise based software clients also need to pay regular maintenance charges. |
| Applications: | ||
| Marketing Automation: | Available | Available |
| Sales Automation: | Available | Available |
| Customer Support: | Available | Available |
| Call center: | Available | Available |
| Channel Management: | Available | Available |
| Social CRM: | Available | Available |
| Web Self Service: | Available | Available |
| Lead/Opportunity Management: | Available | Available |
| Support: | ||
| Customer Service: | 24/7 toll-free phone support is provided by Salesforce. Worldwide phone support is provided with a 15-25% fee of the subscription cost. | Microsoft Dynamics 365 CRM provides global customer service which is inclusive of the subscription or the perpetual license amount. You need to purchase quicker response functionality & developer customer service. |
| Online Case Submission: | Salesforce provides online case submission with a 2-day response time which is included in the subscription fee. You need to purchase faster response time (1hour) and online support for developers. | Online case submission is included in the subscription amount. |
| Online Support Options: | Salesforce has developed a help website, knowledge base & community that is included in the subscription amount. You need to purchase access to committed success representative and content for improving user adoption. | Microsoft Dynamics 365 CRM provides help portal, support tools and online web communities all-inclusive of the subscription amount. You need to purchase extra support if needed. |
| Training: | Salesforce provides you with a “Get Started” online guide which is inclusive in the subscription amount. If you require, extra guides, customizable training templates and role-based training module, you have to purchase it separately. | Microsoft Dynamics 365 CRM provides online training sessions that are included in the subscription amount or perpetual license amount. You can purchase additional online and live training sessions. |
Cons of using Microsoft Dynamics 365 CRM:
- Like various other Microsoft products, the problems that occur can be difficult & unclear to troubleshoot.
- The amount keeps going high as you start purchasing more users or need more features.
- The marketing add-ons that Microsoft Dynamics 365 CRM provides are not as robust as other CRM systems. Also, their system performance is quite slow while having various integrations or workflows running.
With the help of Salesforce, you can avail the following benefits:
- Increase in Sales + 37%
- Faster Deployment + 55%
- Increase in Customer Retention + 45%
- Increase in marketing ROI + 43%
- Increase in Customer Satisfaction + 45%
If you wish to implement Salesforce and avail the above-mentioned exciting benefits which you receive from it, we at Cloudalyze can help you with it.
Cloudalyze is a Salesforce Silver Consulting Partner and Salesforce.org registered partner who are focused on offering OUTSTANDING Implementation & consulting services on the Salesforce.com platform, Salesforce.com ecosystem Apps available on the AppExchange and, Integrations between Salesforce.com and external back office process tools, like various external legacy ERP systems (Oracle, SAP), PLM Systems, Core Banking Systems and many other systems.
