Unique ways how Salesforce is more Beneficial than ZohoCRM
Salesforce is the world’s #1 CRM platform that employees can access completely via Internet – you don’t need to invest in any infrastructure, set up or manage – you directly log in and get to work. You also join 1500,000+ like-minded organizations and explore a large community of experts & evangelists dedicated to your organization’s development.
Today we will be comparing Salesforce with Zoho CRM and see how Salesforce has the edge over the latter.
 |  | |
|---|---|---|
| Over All Customer Rating | out of 7762 reviews | from 1483 reviews |
| Operating systems: | Apple OSX, Windows, Linux | Apple OSX, Windows, Linux |
| Mobile Compatibility | Android, Windows, iOS | Android, Windows, iOS |
| Deployment: | Salesforce uses a cloud deployment model to deliver their software as a service (also known as “SAAS”). / On Premise may or may not be supported depending on the compatibility mobiles and computers. | Zoho uses a cloud deployment model to deliver their software as a service (also known as “SAAS”). / It does not support on-premise deployment. |
| Target Customer Size: | Salesforce targets organizations with 1-50 employees & less than $50 million in revenue to organizations with more than 1000 employees & $101 million in revenue. | Zoho targets organizations with 1-50 employees & less than $50 million in revenue to organizations with more than 1000 employees & $101 million in revenue. |
| Pricing: | ||
| a) Basic Pricing: | Salesforce provides “cloud deployment.” A monthly subscription amount is charged for every user login. | Zoho provides a cloud-based solution plan. You should either purchase a monthly or a yearly subscription for every user login. |
| b) Contract Term: | Salesforce provides you with a 1-year contract which needs to be renewed on an annual basis. | Zoho does not need a contract for cloud-based deployment. |
| c) Upfront costs: | You need to pay extra amount if you are implementing Salesforce CRM services via a registered Salesforce partner. This may comprise of unique integrations, customizations, data migration & de-duplication. The fees will vary according to your requirement. | You need to pay an extra amount if you are implementing Zoho CRM like integrations, customizations & data migration. |
| d) Recurring costs: | Salesforce will charge you additional amount for premium features. | Not required other than subscription amount. |
| Applications: | ||
| Marketing Automation: | Available | Available |
| Sales Automation: | Available | Available |
| Customer Support: | Available | Available |
| Call center: | Available | Available |
| Channel Management: | Available | Available |
| Social CRM: | Available | Available |
| Web Self Service: | Available | Available |
| Lead/Opportunity Management: | Available | Available |
| Support: | ||
| Customer Service: | 24/7 toll-free phone support is provided by Salesforce. Worldwide phone support is provided with a 15-25% fee of the subscription cost. | Zoho provides 24/7 toll-free support that is included in the subscription amount. |
| Online Case Submission: | Salesforce provides online case submission with a 2-day response time which is included in the subscription fee. You need to purchase faster response time (1hour) and online support for developers. | Online case submission is included in the subscription amount. |
| Online Support Options: | Salesforce has developed a help website, knowledge base & community that is included in the subscription amount. You need to purchase access to committed success representative and content for improving user adoption. | Zoho CRM offers website assistance, knowledge base & online community all included in the subscription amount. If you purchase “Zoho Professional & Enterprise editions” you will get the access to a customer support portal & support request tracking. |
| Training: | Salesforce provides you with a “Get Started” online guide which is inclusive in the subscription amount. If you require, extra guides, customizable training templates and role-based training module, you have to purchase it separately. | Zoho CRM provides an online brochure which is included in the subscription amount. Your web training will consist of informative webinars and videos. |
Cons of using ZOHO CRM:
- Zoho CRM is known for automated tracking of your e-mail conversations, but in order to make use of this feature, Zoho needs you to send all of your emails via Zoho itself using their POP3 server.
- Zoho’s setup and implementation procedure becomes very complicated when you customize its features and pug ins. You should either be a tech-savy or must have prior experience with CRM’s if you wish to go ahead with it.
- Integration with email services are limited.
With the help of Salesforce, you can avail the following benefits:
- Increase in Sales + 37%
- Faster Deployment + 55%
- Increase in Customer Retention + 45%
- Increase in marketing ROI + 43%
- Increase in Customer Satisfaction + 45%
- Offers strategic advisory service.
- Provides you with flexible utilization of cloud integration, app customization, and third-party extensibility.
- Delivers a user-friendly interface and more engaging social marketing adaptability
If you wish to implement Salesforce and avail the above-mentioned exciting benefits which you receive from it, we at Cloudalyze can help you with it.
Cloudalyze is a Salesforce Silver Consulting Partner and Salesforce.org registered partner who are focused on offering OUTSTANDING Implementation & consulting services on the Salesforce.com platform, Salesforce.com ecosystem Apps available on the AppExchange and, Integrations between Salesforce.com and external back office process tools, like various external legacy ERP systems (Oracle, SAP), PLM Systems, Core Banking Systems and many other systems.
