Spectacular ways how Salesforce is more Beneficial than Pipedrive CRM
Salesforce is the world’s #1 CRM platform that employees can access completely via Internet – you don’t need to invest in any infrastructure, set up or manage – you directly log in and get to work. You also join 1500,000+ like-minded organizations and explore a large community of experts & evangelists dedicated to your organization’s development.
Today we will be comparing Salesforce with Pipedrive CRM and see how Salesforce has the edge over the latter.
 |  | |
|---|---|---|
| Over All Customer Rating | out of 8819 reviews | from 1686 reviews |
| Recommended by: | 79% of users | 68% of users |
| Operating systems: | Apple OSX, Windows, Linux | Apple OSX, Windows |
| Mobile Compatibility | Android, Windows, iOS | Android, Windows, iOS |
| Deployment: | Salesforce uses a cloud deployment model to deliver their software as a service (also known as “SAAS”). / On Premise deployment & mobile compatibility is supported by Salesforce. | Pipedrive CRM uses a cloud deployment model to deliver their software as a service (also known as “SAAS”). / On Premise deployment & mobile compatibility is NOT supported by Pipedrive CRM. |
| Target Customer Size: | Salesforce targets organizations with 1-50 employees & less than $50 million in revenue to organizations with more than 1000 employees & $101 million in revenue. | Pipedrive CRM targets organizations with 1-50 employees & less than $50 million in revenue to organizations with more than 1000 employees & $101 million in revenue. |
| Pricing: | ||
| a) Basic Pricing: | Salesforce provides “cloud deployment.” A monthly subscription amount is charged for every user login. | A Monthly subscription amount is charged for every user login. |
| b) Contract Term: | Salesforce provides you with a 1-year contract which needs to be renewed on an annual basis. | NA |
| c) Upfront costs: | You need to pay extra amount if you are implementing Salesforce CRM services via a registered Salesforce partner. This may comprise of unique integrations, customizations, data migration & de-duplication. The fees will vary according to your requirement. | NA |
| d) Recurring costs: | Salesforce will charge you additional amount for premium features. | NA |
| Applications: | ||
| Marketing Automation: | ||
| Sales Automation: | ||
| Customer Support: | ||
| Call center: | ||
| Channel Management: | ||
| Social CRM: | ||
| Web Self Service: | ||
| Lead/Opportunity Management: | ||
| Support: | ||
| Phone Support: | 24/7 toll-free phone support is provided by Salesforce. Worldwide phone support is provided with a 15-25% fee of the subscription cost. | Worldwide customer service with numbers is available in U.S., U.K. and Canada; customer service teams usually work Monday-Friday, 9 a.m. – 5 p.m., throughout European and U.S. time zones. |
| Online Case Submission: | Salesforce provides online case submission with a 2-day response time which is included in the subscription fee. You need to purchase faster response time (1hour) and online support for developers. | Available 24/7. |
| Online Support Options: | Salesforce has developed a help website, knowledge base & community that is included in the subscription amount. You need to purchase access to committed success representative and content for improving user adoption. | NA |
| Training: | Salesforce provides you with a “Get Started” online guide which is inclusive in the subscription amount. If you require, extra guides, customizable training templates and role-based training module, you have to purchase it separately. e of the subscription amount paid. You need to purchase extra training guides and consulting if required. | No formal training options. |
These are some of the features that Salesforce provides you but Pipedrive lacks to provide:
- Duplicate Blocking
- Mass Email
- Salesforce Engage
- Email Templates
- Campaign Influence
- Einstein Activity Capture
- Calendar
- Sales Console App
- Enterprise Territory Management
- Opportunity Splits
- Salesforce CPQ and Billing
- Contracts, Orders, Quotes, Products, and Price Books
- Chatter, Files, Topics, and Recommendations
- Case Management
- Lightning Bolt Solutions
- Partner Communities
- Lead Registration
- Roles and Permissions
- Process Builder
- Lightning Platform
- Web Services API
- Google Apps Integration
- File Storage Per User
- Sandbox
Cons of using Pipedrive CRM:
- You have to change “Deal” to ” Deal” every time. (it’s a title so should be upper case).
- Not as clean as Fresh Sales, does not have an internal platform for email messaging.
- Integration with Mailchimp is not available.
- Support is only available Monday to Friday during office hours.
With the help of Salesforce, you can avail the following benefits:
- Increase in Sales + 37%
- Faster Deployment + 55%
- Increase in Customer Retention + 45%
- Increase in marketing ROI + 43%
- Increase in Customer Satisfaction + 45%
- Offers strategic advisory service.
- Provides you with flexible utilization of cloud integration, app customization, and third-party extensibility.
- Delivers a user-friendly interface and more engaging social marketing adaptability.
Please go through this link below to know how Salesforce has helped various organizations in the Healthcare & Life Science industry,
If you wish to implement Salesforce and avail the above-mentioned exciting benefits which you receive from it, we at Cloudalyze can help you with it.
Cloudalyze is a Salesforce Silver Consulting Partner and Salesforce.org registered partner who are focused on offering OUTSTANDING Implementation & consulting services on the Salesforce.com platform, Salesforce.com ecosystem Apps available on the AppExchange and, Integrations between Salesforce.com and external back office process tools, like various external legacy ERP systems (Oracle, SAP), PLM Systems, Core Banking Systems and many other systems.
