NanaWall

NanaWall pioneered the category of operable glass wall systems. They are the only source for a genuine glass wall solution, customized for Architects, Homeowners and Commercial Businesses. They are a brand name that continues to lead in performance, beauty, and durability. Privately held with revenues over 60M per year. Multiple regional Sales offices, Sales Partners, Installation Partners. Complex Custom CPQ processes and tool integrated closely with Salesforce.com CRM. Multiple manufacturing locations and multiple shipping vendors.

Solution
Sales Cloud, Service Cloud, Chatter Etc.

Industry

Building Materials

Go Live Date

Dec 12, 2012

NanaWall

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Client Challenge

Nana Wall is Conduct an audit of an existing Salesforce installation, Identify Best Practice Gaps and implement a continuous enhancement and support program to improve the Marketing Cloud, Sales Cloud, CPQ, Service Cloud and external Integrations.

  • Pain Points: They were facing few challenges in Low adoption rate by Sales Team, Inadequate utilization of Salesforce capabilities and Inconsistent application of CRM best practices. Also they had a Lack of confidence in Data Accuracy.
  • Customer Vision for CRM: The customer wants to leverage the Salesforce.com Platform to drive efficiencies using data capture, analysis and management visibility in the areas of Marketing & Sales Processes, Installation & Customer Service Processes, Manufacture & Fulfillment Processes and Other supportive Business Processes.
Cloudalyze’s Solution

Cloudalyze helped NanaWall IT redesign their Salesforce Architecture by abandoning usage of multiple custom objects incorrectly configured and replacing them with standard out of the box functionality. This facilitated usage of various CRM best practices and helped improve data accuracy, provided management with visibility, and drove user adoption across the board.

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