Remarkable ways how Salesforce is more efficient than SAP CRM
Salesforce stands as the leading CRM platform globally, accessible to employees entirely through the internet, eliminating the need for infrastructure investment, setup, or management. With a simple login, users can begin their work seamlessly. Moreover, Salesforce offers the opportunity to connect with over 150,000 like-minded organizations, providing access to a vast community of experts and evangelists dedicated to fostering your organization’s growth.
Today, we will delve into a comparison between Salesforce and SAP CRM, highlighting how Salesforce holds a distinct advantage over the latter.
 |  | |
|---|---|---|
| Over All Customer Rating | out of 8819 reviews | from 107 reviews |
| Recommended by: | 79% of users | 79% of users |
| Operating systems: | Apple OSX, Windows, Linux | Apple OSX, Windows, Linux |
| Mobile Compatibility | Android, Windows, iOS | Android, Windows, iOS |
| Deployment: | Salesforce uses a cloud deployment model to deliver their software as a service (also known as “SAAS”). / On Premise may or may not be supported depending on the compatibility mobiles and computers. | SAP CRM uses a cloud deployment model to deliver their software as a service (also known as “”SAAS””). / On Premise deployment is also supported by SAP CRM. Mobile compatibility is supported as well. |
| Target Customer Size: | Salesforce targets organizations with 1-50 employees & less than $50 million in revenue to organizations with more than 1000 employees & $101 million in revenue. | SAP CRM targets organizations with 1-50 employees & less than $50 million in revenue to organizations with more than 51-1000 employees & $51-$100 million in revenue. |
| Pricing: | ||
| a) Basic Pricing: | Salesforce provides “cloud deployment.” A monthly subscription amount is charged for every user login. | SAP CRM provides a cloud-based monthly subscription amount plan for every user login. If you require an on-premise module you need to pay for a perpetual license amount for every user in advance. |
| b) Contract Term: | Salesforce provides you with a 1-year contract which needs to be renewed on an annual basis. | SAP payments terms are based on their cloud module and may vary depending on various user needs. If you require an on-premise module you need to pay for the perpetual license for indefinite software use. |
| c) Upfront costs: | You need to pay extra amount if you are implementing Salesforce CRM services via a registered Salesforce partner. This may comprise of unique integrations, customizations, data migration & de-duplication. The fees will vary according to your requirement. | SAP charges their users for implementation and integration costs. |
| d) Recurring costs: | Salesforce will charge you additional amount for premium features. | SAP charges their users for perpetual license yearly maintenance and support requirements on a contractual basis. If your subscription is based on license amount, it takes care of your maintenance & support requirements. |
| Applications: | ||
| Marketing Automation: | Available | Available |
| Sales Automation: | Available | Available |
| Customer Support: | Available | Available |
| Call center: | Available | Available |
| Channel Management: | Available | Available |
| Social CRM: | Available | Available |
| Web Self Service: | Available | Available |
| Lead/Opportunity Management: | Available | Available |
| Support: | ||
| Customer Service: | 24/7 toll-free phone support is provided by Salesforce. Worldwide phone support is provided with a 15-25% fee of the subscription cost. | SAP provides 24/7 toll-free support. Worldwide customer service is provided for non-technical issues only. |
| Online Case Submission: | Salesforce provides online case submission with a 2-day response time which is included in the subscription fee. You need to purchase faster response time (1hour) and online support for developers. | SAP CRM includes yearly maintenance and support in a contractual basis. |
| Online Support Options: | Salesforce has developed a help website, knowledge base & community that is included in the subscription amount. You need to purchase access to committed success representative and content for improving user adoption. | SAP CRM provides its users with self-service portals, knowledge base & live customer support options which are inclusive of the yearly maintenance & support on a contractual basis. |
| Training: | Salesforce provides you with a “Get Started” online guide which is inclusive in the subscription amount. If you require, extra guides, customizable training templates and role-based training module, you have to purchase it separately. | SAP provides online training modules along with certifications that can be purchased. |
Cons of using SAP CRM:
- SAP CRM is adamant to utilize. Firstly, it is not user-friendly and requires sales representatives a lot of time to adapt to it.
Salesforce- In line with its flexibility, another major plus point of Salesforce is that it is easy to manage. As a relatively small organization without a great deal of in-house IT knowledge, you will still be able to implement changes on the administration side.
- Secondly, it is very slow and time-consuming. Every time you click, it keeps on spinning until you move on to the next one.
Salesforce-Real time analytics technology allows for business to increase their bottom line. Find out how real-time analytics systems can help you
- SAP CRM has a tendency of freezing 90% of the times. For instance, if you have been integrating something for an hours’ time, and you go to save it, your screen will freeze, and it will sign you out.
Salesforce-Sync which enables you to work offline, i.e., recording all Salesforce activity from your email environment. Bidirectional Synchronization for Contacts, Tasks, Calendar Events, and Emails allowing you to work offline, all you need to do is either assign category or drag to the respective Salesforce folder.
- SAP CRM does provide their users with the option of “Channel Management” which is one of the major drawbacks!
Salesforce -Our Accelerate Channel Management solution — complete with personalized partner portals, apps, and workflows built on the Lightning Platform
- SAP CRM is out of date. Also, the next generation product c4c is not working.
- The immensity and functionality of SAP CRM can be difficult to adapt with if you’re not familiar with the SAP background.
Salesforce -One of the most significant USP’s (Unique Selling Points) of the Salesforce platform is its high degree of adaptability. The objects to be found in Salesforce can be set entirely in line with your desires at any time. As a user, you are not tied into specific set page layouts, workflows, and processes, and this makes Salesforce’s ecosystem more flexible than other similar systems on the market.
- License purchasing is a huge issue with SAP CRM. It is not cost-effective and comes with daunting prices. Multiple user utilization is also not available. Only one user at a time can utilize SAP CRM.
- Integrations between SAP and third-party software’s can become troublesome at most of the times, and also requires sufficient technical know-how. New updates come after a very long time hence you have to suffice with the older updates itself.
Salesforce-AppExchange which you can integrate into your Salesforce environment immediately, there are also separate applications to which you could link up. The significant benefit of Salesforce as the largest web-based platform is that plenty of suppliers offer standard API links on Salesforce. For example, if Pardot (Salesforce’s standard Marketing Automation) does not fit your needs, then you are free to approach other suppliers for a tried-and-tested alternative, e.g., HubSpot, Act-On, Eloqua, and Marketo. All of these are proper tools that have proven themselves in the market and which can easily be linked to without being charged for extra hours.
With the help of Salesforce, you can avail the following benefits:
- Increase in Sales + 37%
- Faster Deployment + 55%
- Increase in Customer Retention + 45%
- Increase in marketing ROI + 43%
- Increase in Customer Satisfaction + 45%
- Offers strategic advisory service.
- Provides you with flexible utilization of cloud integration, app customization, and third-party extensibility.
- Delivers a user-friendly interface and more engaging social marketing adaptability.
If you are interested in implementing Salesforce and enjoying the exciting benefits mentioned above, Cloudalyze is here to assist you.
As a Salesforce Silver Consulting Partner and Salesforce.org registered partner, Cloudalyze specializes in delivering exceptional implementation and consulting services on the Salesforce.com platform. We also offer expertise in Salesforce.com ecosystem Apps available on the AppExchange and seamless integrations between Salesforce.com and external back-office process tools, such as external legacy ERP systems (Oracle, SAP), PLM Systems, Core Banking Systems, and many others.
With our dedicated team and extensive experience, we are committed to helping you harness the full potential of Salesforce and achieve outstanding results for your organization.
