OpsRamp was established with a mission to solve critical pain points for enterprise IT organizations and managed service providers (MSPs) that serve them. In today’s complex IT landscape, with on-premises, hybrid, multi-cloud, edge computing and shadow IT, managing and optimizing IT operations is a tough challenge. Disconnected point tools miss the bigger picture, while stitched-together legacy IT operations management (ITOM) suites fail to keep up with the demands of the modern era.

OpsRamp’s ITOM platform provides a comprehensive solution to these challenges. It allows you to see everything in your hybrid IT environment, enabling you to take the right action faster with integrated event and incident management. With OpsRamp’s AIOps, you can automate with confidence and gain insights into your service-centric IT operations management

Solution

Salesforce Einstein Analytics

Industry

Computer Software

Duration

4 Months

Client Challenge

OpsRamp faced several challenges in their operational support activities, which affected their ability to effectively monitor project stages and forecast their future business pipeline through reporting. Some of these challenges include:

  • Lack of Operational Knowledge: OpsRamp lacked the necessary operational knowledge to maintain and support their Salesforce implementation. This created inefficiencies in their reporting processes and hindered their ability to gain real-time insights into their business opportunities for their sales and marketing teams.
  • Inefficient Data Visibility: The lack of visibility into their data led to a lack of real-time insights, which affected their ability to make informed decisions regarding their business opportunities.
  • Lack of Knowledge in Advanced Reporting: OpsRamp lacked the knowledge and expertise needed to build highly advanced reports and dashboards in Salesforce Einstein Analytics Tool, which hindered their ability to create effective visual representations of their data.
  • Creation of New and Consolidation/Clean-up of existing Analytics Einstein Reports and Dashboards: The creation of new reports and dashboards, as well as the consolidation and clean-up of existing ones, was a challenge for OpsRamp due to their lack of expertise in this area.

Cloudalyze’s Solution

Salesforce for Software Solutions Delivery Companies is a comprehensive solution built on the Salesforce platform, offering customers access to a range of highly trained Salesforce partners who are experts in designing, implementing, and delivering solutions to meet high standards.

Cloudalyze played a key role in providing ongoing administrative support to address OpsRamp’s daily change requests. Additionally, Cloudalyze provided training on operational tasks to ensure that the Salesforce implementation for OpsRamp was effectively maintained.

To help OpsRamp keep track of their existing and new business opportunities and projects through their sales and marketing processes, Cloudalyze leveraged their expertise in designing and building Reports and Dashboards. By using sophisticated Salesforce Einstein Analytics, Cloudalyze was able to graphically represent data across multiple pages, segment the data effectively, and provide OpsRamp with the insights needed to make informed decisions. With Cloudalyze’s support, OpsRamp was able to optimize their business operations and stay ahead of the competition.

KPI'S Impact / Key Benefits

OpsRamp is now utilizing highly advanced Salesforce Einstein Analytics Reports and Dashboards, delivered by Cloudalyze, to report in real-time on the various factors that drive their business. These Dashboards, designed by Cloudalyze, enable OpsRamp to report on forecasts related to opportunities and provide their executives with a clear view of the activities being performed by their reps. This, in turn, allows executives to offer guidance or support if needed. With Cloudalyze’s expertise in developing tailored reports and dashboards, OpsRamp can effectively monitor and manage their business operations.

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