Ops Ramp

OpsRamp was establish to help solve critical pain points for enterprise IT organizations and the managed service providers (MSPs) that serve them. From on-premises to hybrid IT, multi-cloud, edge computing and shadow IT, it’s a tough world for IT operations teams to manage and optimize. Disconnected point tools miss the point. And stitched together legacy IT operations management (ITOM) suites were not built for the modern era.

The OpsRamp IT operations management (ITOM) platform allows you to see everything in your hybrid IT environment, take the right action faster with integrated event and incident management and automate with confidence with AIOps. Learn more about our service-centric AIOps platform.

Solution

Salesforce Einstein Analytics

Industry

Computer Software

Duration

4 Months

Ops Ramp

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Client Challenge

OpsRamp had quite a few challenges in their Operational Support activities. They wanted to have an insight into their business pipeline to monitor various project stages and enable to forecast their future pipeline of business through highly sophisticated reporting solution. They had few challenges:

  • Lack of Operational Knowledge to maintain and support Salesforce Implementation for OpsRamp.
  • Inefficient data visibility leading to lack of real-time insights into their business opportunities for Sales and Marketing teams.
  • Lack of knowledge in building highly advanced reports and dashboard in Salesforce Einstein Analytics Tool.
  • Creation of New and Consolidation/Clean-up of existing Analytics Einstein Reports and Dashboards in Salesforce.
Cloudalyze’s Solution

Salesforce for Software Solutions Delivery Companies is built on Salesforce platform that provides customers with a robust environment of trained Salesforce Partners who design, implement, and deliver all feature sets of high standards.

  • Cloudalyze provided administrative support to address OpsRamp’s on-going change requests on daily basis and provided training on their operational tasks to maintain Salesforce Implementation for OpsRamp.
  • Cloudalyze provided expert services in designing and building Reports and Dashboards using highly sophisticated Salesforce Einstein Analytics to graphically represent data over multiple pages to segment the data effectively and to keep track of their existing/new Business Opportunities/Projects through their Sales and Marketing processes.
KPI'S Impact / Key Benefits

With highly advanced Salesforce Einstein Analytics Reports and Dashboards delivery by Cloudalyze, OpsRamp is now able to report real-time on the factors that drive their business. Using the Dashboards designed by Cloudalyze, Opsramp is also able to report on Forecasts related to the Opportunities and provide Opsramp Executives a view of what the Reps were doing and then provide them with guidance if needed.

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